Return Policy

If you are not fully satisfied with your purchase, you can return ordered items of proper quality within 14 (fourteen) days if they have not been worn and if the appearance, packaging, seals, labels, as well as a payment document issued to the Buyer for payment for the goods are attached and undamaged.

Please, contact us at customerservice@ofourfour.com if you’d like to make a return.

RETURN CONDITIONS:

  • Return must be done within 14 calendar days of receipt and the items must be purchased from ofourfour.com
  • Items must be unworn, unwashed and include all related accessories and tags
  • Bodysuits, swimsuits and bottoms must be tried on only over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled and will be sent back to the customer.
  • As the parcel remains your responsibility until we receive it, please mail the return parcel with care! We suggest you place the item in the box and wrap or tape over to protect the garment

REFUNDS:

  • Generally it takes up to 30 days. Once we have received your returned item(s) in acceptable condition, we will send you a confirmation email upon processing the refund.
  • To make a return, you will need to fill out a special form for returning goods, which our manager will provide to you by any convenient method.
  • Refunds are issued through the same transaction method used to make the original purchase.
  • Depending on your bank, processed credit card via SagePay refunds may take up to 10 business days to be reflected in your credit card account.

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