Customer Care

Order information.

We do not want to promote overconsumption and try to be a sustainable . Therefore we always keep a minimum stock of units. if the unit of your choice was not in stock it will be produced to order within 5 business days and instantly sent by the fastest delivery method.

Delivery

We ship to almost anywhere in the world! Note that each order can only be delivered to one location. If you do not find the countries listed during the checkout process on our website, please contact us at customercare@ofourfour.com

When your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please contact us at customerservice@ofourfour.com

The delivery will be made according to the following methods:

For deliveries in Ukraine, shipments will be made via Nova Poshta courier service to your preferable department within 1-2 business days for free.

For international deliveries, shipments will be made via DHL, FedEx or UPS express within 3-7 business days.

Shipping zoneExpress Shipping
UkraineFree via Nova Poshta 1-3 days
USA / CANADA35 USD 3-5 days
EUROPE (EU)30 USD 3-5 days
Australia / New Zealand 45 USD 5-7 days
REST OF THE WORLDOnly standard shipping
available

Once your parcel has been dispatched, a unique tracking number will be sent to your nominated email address. You can track your parcel by clicking on the link provided in the email.

Payment details:

We accept Mastercard, Visa. All payments are provided via FONDY.
If you have any difficulties with the payment via your credit card, please contact us at customerservice@ofourfour.com

Taxes and Duties

Customs delays, taxes and duties may apply in different countries, for which O(FOURFOUR) cannot take responsibility. It is up to the customer to be aware of any taxes or duties they may be liable for upon delivery of the order. O(FOURFOUR) is unable to advise on, or have any control over customs charges.

СONTACT US

Please do not hesitate to contact us with any questions or feedback via email: customerservice@ofourfour.com

We will aim to get back as quickly as possible (usually within 24 hours)
For any urgent requests, please call or text to telegram +38(093)7868233

Press inquires: press@ofourfour.com
Wholesale inquires: sales@ofourfour.com

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